We provide three layers of support to ensure you never stay stuck for long. Whether you need an instant answer at 2:00 AM or a deep dive with a human expert, here is how to reach us.
AI Chatbot (Instant Support)
Available 24/7 via the LQ Icon in the bottom right corner of your dashboard. Our AI is trained on all our documentation and can provide instant answers to questions regarding:
Account Settings & Billing
Skip Logic & Quiz Branching
Integrations (Mailchimp, HubSpot, Keap, etc.)
Live Agent Support
If the AI cannot resolve your issue, you can request a human agent.
Monday – Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST).
If we are offline, leave a message and we will respond within 24 hours.
To get your issue fixed in the very first reply, please include these details in your message:
Account Email: The email used to log in.
Quiz Name: The title of the specific quiz you are working on.
The Issue: A brief description of what is happening.
Visual Evidence: A screenshot or a short Loom video showing the problem.
Help Center (Self-Service)
For those who prefer to follow step-by-step guides, visit help.leadquizzes.com. It features video tutorials and articles for nearly every feature in the platform.